Refund Policy

Right of Withdrawal

1. 14-Day Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without providing any reason.

The withdrawal period shall expire fourteen (14) days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods.

2. Conditions for Returns

In order to be eligible for a return, the item must meet the following conditions:

  • Unworn and unused
  • In its original condition
  • With all original tags attached
  • Returned in the original packaging

Please make sure the item is securely packed to prevent any damage during transit.

3. Non-returnable Items

The following items are excluded from returns:

  • Personalized or custom-made products
  • Gift cards
  • Sealed hygiene products if the seal has been broken
4. How to Initiate a Return

Please contact us within 14 days of receiving your order via email at info@chuppycozy.com, including the following details:

  • Your order number
  • The items you wish to return
  • Reason for return

Returns must be sent to:

Chuppy Cozy

Dillenburger Straße 25

60439 Frankfurt am Main

Germany

Please contact us before sending any returns so we can properly assign and process your request.

Returns made without prior notice may result in delays in processing.

5. Who Covers Return Shipping Costs?

Return shipping costs are generally borne by the customer.

The cost of the return shipping label will be deducted from the refund amount.

Exception: If the item was delivered damaged or incorrect, we will fully cover the return shipping costs.

6. Damaged or Incorrect Items

Please inspect your order upon receipt.

If the item is defective, damaged, or incorrect, contact us immediately so we can find a quick solution for you.

In this case, please email us photos of the item for documentation.

7. Refunds

Once we receive and inspect your return, we will notify you via email regarding the status of your refund.

If approved, the refund will be processed within 5-7 business days using the original payment method.

Please note that your bank or payment provider may require additional processing time.

If you have not received your refund within 10 business days of confirmation, please contact us at info@chuppycozy.com.

8. Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different size or item, please return your original item and place a new order once the return has been confirmed.

9. Contact

If you have any questions about returns, refunds, or your order, please contact us at: info@chuppycozy.com.

10. Legal Notice

This refund policy complies with the legal requirements of §§355-357 of the German Civil Code (BGB) and the EU Consumer Rights Directive 2011/83/EU, and forms an integral part of our Terms & Conditions.