Privacy policy

Privacy Policy

Last Updated: 02.04.2025

Company: LianStep GmbH (Legal Representation)

Brand: Chuppy Cozy

Business Address: Dillenburger Straße 25, 60439 Frankfurt am Main, Germany

E-mail: info@chuppycozy.com

Chuppy Cozy is an online store operated and legally represented by LianStep GmbH. We value the protection of your personal data and are committed to ensuring that you feel safe when visiting our website. In this privacy policy, we explain how we collect, use, and protect your data.

1. Purposes and Legal Bases of Processing

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Art. 6(1)(b) GDPR (Contract Performance): The processing of your data is necessary to fulfill the contract with you, such as processing orders.

• Art. 6(1)(f) GDPR (Legitimate Interests): We process your data to improve the website and for marketing purposes if this aligns with our legitimate interests and yours.

• Art. 6(1)(a) GDPR (Consent): For certain processing purposes (e.g., when signing up for the newsletter), we obtain your explicit consent.

2. Collection and Use of Personal Data

We collect personal data when you voluntarily provide it to us during an order, contact, or the creation of a customer account:

• For Orders: We collect your personal data such as name, address, email, and payment details to process and ship your orders.

• For Contact: When you contact us by email or through the contact form, we store the information you provide.

• For Customer Accounts: We store your data to improve your shopping experience and streamline the order process.

3. Sharing Data with Third Parties

We share your personal data with third parties only when necessary to fulfill the contract, such as:

• Shipping Providers: We transmit your data to shipping providers like DHL, Deutsche Post, Hermes, or other shipping services for delivery.

• Payment Providers: Your payment details are shared with payment providers such as PayPal, Apple Pay, Google Pay, MasterCard, Visa, American Express, and other payment services to process payments.

Data Transfers to Third Countries: If we transfer personal data to service providers or partners outside the EU/EEA, we ensure that data processing complies with the GDPR. We use appropriate safeguards, such as Standard Contractual Clauses.

4. Your Rights

Under the GDPR, you have the following rights concerning your personal data:

• Right to Access (Art. 15 GDPR): You have the right to know which data we store about you.

• Right to Rectification (Art. 16 GDPR): You can request the correction of inaccurate or incomplete data.

• Right to Erasure (Art. 17 GDPR): You can request the deletion of your personal data unless further processing is necessary.

• Right to Restriction of Processing (Art. 18 GDPR): You can request a restriction of processing of your personal data under certain circumstances.

• Right to Data Portability (Art. 20 GDPR): You have the right to obtain your personal data in a structured, commonly used, and machine-readable format or to request its transfer to another controller.

• Right to Object (Art. 21 GDPR): You can object to the processing of your personal data if it is based on legitimate interests.

5. Right to Lodge a Complaint

Under Art. 77 GDPR, you have the right to lodge a complaint with the competent supervisory authority if you believe that your personal data is being processed unlawfully. Further information can be found on the website of the relevant supervisory authority.

6. Cookies and Cookie Policy

We use cookies to improve the user experience and collect usage data. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the browser session (session cookies), while others remain on your device to recognize your browser on future visits (persistent cookies).

• Technically Necessary Cookies: These cookies are essential for the basic functions of our website.

• Analysis Cookies: We use Google Analytics to analyze the use of the website and improve our offerings.

For more information on cookies, please refer to our Cookie Policy.

7. Newsletter

When you subscribe to our newsletter, we use the information you provide to send you our regular email newsletter. You can unsubscribe at any time by clicking the “unsubscribe link” in each email or by contacting us directly via email.

8. Retention Period of Data

We store your personal data only as long as necessary to fulfill the purposes mentioned above or as required by legal obligations (e.g., tax and commercial retention periods). After this period, your data will be deleted unless you have explicitly consented to further use.

9. Updates to the Privacy Policy

This privacy policy may be adjusted to reflect changes in legal requirements or our services. Any changes will be published on our website. Please review this policy regularly to stay informed about any updates.